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The Speech Enterprise Solutions division of
RSI provides companies with complete voice technology solutions
across a wide range of vertical markets, which include Financial,
Telecommunication, Government, Retail and Life Sciences verticals.
SES practice provides Business Intelligence Tools for Administration,
Monitoring, Management, Reporting and Analytics for Voice
Platforms and Applications. SES also provides professional
services such as speech prototyping, voice application migration,
system installation and integration, technical training and
solutions tuning.
With proven expertise in Contact Center Consultancy,
IVR, CTI, CRM, and Speech technologies, SES practice focuses
on providing solutions in three major areas:”
RSI’s Speech Solutions help enterprise customers
deploy new speech-based services and port legacy IVR and non-speech
enabled applications to the VoiceXML/SALT platforms.
Using our “SmartSourcing” delivery
model, which blends On-Site, Offsite and Offshore resources
with industry specific knowledge, we can help you realize
a 30-40% cost saving on your existing IVR infrastructure investment.
These savings reflect in a higher ROI.
With the combination of our products and service offerings,
we can help you:
- Move from proprietary to open-standards IVR.
- Custom develop Speech (VoiceXML, NLU) and
DTMF applications rapidly.
- Cut development costs using our offshore
application development resources.
- Improve customer satisfaction by reducing
on-hold time and enhancing caller experience.
- Voice enable your enterprise applications
with minimal effort.
- Reduce your IVR maintenance and management
costs significantly.
Application
Development
RSI has extensive experience in developing IVR applications
ranging from DTMF to Natural Language Speech Recognition using
VXML. To its advantage, RSI has an ISO 9001:2000 and CMM Level
4 Offshore Center of Excellence to deliver cost-effective
solutions.
Whether you are looking for business case development, design
consultation, mentoring, temporary development resources or
outsourcing, our speech team equipped with state of the art
infrastructure is ready to address your needs. Let us know
how we may begin helping you. Please do contact us via email
or call us at +1 609 409 3636 ext 124.
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