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ReportCentral provides
usage reporting and quality analytics which can help users
monitor and analyze service volumes, assess service quality
and gain valuable customer insight.
It is a Web-based tool that monitors voice platforms
like IVRs, CTI Servers, ASR, TTS, Web servers, Trunks, Routing
clients, Routers and Peripheral agents by collecting application
and system health metrics. Data is captured from these sources
in real time and migrated to data warehouse through ETL (Extract
Transform Load) process and aggregated/summary reports are
generated. These reports provide the required business analytics
that can proactively enhance quality, performance and availability
of contact center services.
ReportCentral manages
contact center activity by integrating real-time data monitoring,
historical reporting and storage tools for maximum performance.
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Datasheet
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