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ReportCentral
provides usage reporting and quality analytics which can help users
monitor and analyze service volumes, assess service quality and
gain valuable customer insight.
It is a Web-based tool that monitors voice platforms
like IVRs, CTI Servers, ASR, TTS, Web servers, Trunks, Routing clients,
Routers and Peripheral agents by collecting application and system
health metrics. Data is captured from these sources in real time
and migrated to data warehouse through ETL (Extract Transform Load)
process and aggregated/summary reports are generated. These reports
provide the required business analytics that can proactively enhance
quality, performance and availability of contact center services.
ReportCentral manages contact
center activity by integrating real-time data monitoring, historical
reporting and storage tools for maximum performance.
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