AutoAttendant is a speech enabled solution
that provides small and mid-sized companies a cost effective way
to handle and route incoming calls thereby presenting a consistent
corporate image. Auto Attendant is installed behind a client's
existing telephony infrastructure (PBX/Switch) to provide a speech-enabled
interface to the callers. In addition, it provides employees with
multiple call handling options and a Graphical User Interface
(GUI) for real-time management of incoming calls and messages.
StoreLocator is a speech-enabled application
that identifies the nearest store, based on the customer's location.
Callers dial a toll-free number and speak to an automated system
in natural language instead of navigating through touch-tone options.
The callers get the information about their desired store by simply
giving their zip code (either U.S zip code or Canadian postal
code). RSI developed its own custom grammar thus creating new
prompts to increase the speech recognition rate.
The AddressCapture application provides a
convenient and efficient way for organizations, to automate address
capture from their callers. The application combines two technologies:
database and speech recognition, to ensure that information is
gathered in the most efficient way possible without the need for
agent intervention or transcription.
| Scheduling
and Appointment Reminder(SetItUp!) |
|
Scheduling and Appointment Reminder(SetItUp!)
is a user friendly speech enabled application that provides a
packaged solution for automating tasks such as scheduling, re-scheduling,
canceling, or reminding clients of routine appointments. This
application reduces staffing requirements and provides critical
personnel with additional time to focus on actual client servicing.