RSI has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis

Our application maintenance services deliver:

• Reduction in TCO (Total cost of ownership)
• Drive continuous improvements in quality of services
• Improve applications stability
• Reduce support costs thereby enabling more avenues to invest in our client’s business strategic
IT initiatives

Our unique value proposition lies in our ability to:

• Use global delivery model for application maintenance
• Use the knowledge acquired in coming up with transformation plan
• Optimize
• Innovate
• Expand

Improve the productivity thus reducing the cost of maintenance

• Provide consultancy on the disposition plans for the applications
• Transform
• Retire
• Consolidate
• Replace

Track the SLAs norms using web tools which are transparent even to our customers

RSI’s maintenance and support team are available round the clock onsite, offsite and offshore to support your application. Our maintenance capabilities include:

• Documentation of existing application
• Production Support
• Incident Report (IR) resolution process clear off outstanding IRs
• Root-cause analysis
• Enhancements
• Testing
• Release Management