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AdminCentral improves utilization
of IVR systems and speech applications, resulting in enhanced
customer service and productivity
It is a J2EE compliant application
that enables remote administration and monitoring of groups
of IVR systems and speech applications including Avaya IR
platforms (1.3, 2.0, 3.0), Web Servers (JBoss 3.2.x, 4.x),
Servlet Containers (Tomcat 5.x), IBM Websphere Application
Server (5.1, 5.2) from a single centrally located workstation.
An easy to use GUI, AdminCentral
can be accessed from any web browser. It allows administrators
and production staff to proactively identify issues with the
self-service infrastructure and application performance. Alerts
are reported when exceptions occur or special conditions are
met as defined by the administrator using the integrated business
rules engine. These rules can define escalation paths as well
provide business continuity or disaster recovery processes.
AdminCentral uses
industry standard SNMP protocol for fault reporting, configuration
and proactive monitoring of voice applications and platforms.
Provides call detail reports, application usage data, configuration
management control, real-time and historic surveillance of
IVR systems’ performance.
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Datasheet
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